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Gartner Identifies Four Futures for IT and CIOs


November 8, 2012 (SmartPros) The changing shape of IT is causing CIOs to question the role of IT in the organization and the part they will play in it, according to Gartner, Inc. As businesses confront global economic uncertainty, changing market dynamics and cultural discontinuities created by technological innovation, their different parts require different ways of interacting with IT.



"We are witnessing the emergence of a new generation of CIOs, one that aims not so much to 'run' IT as to ensure that the business achieves strategic value from the use of technology," said John Mahoney, vice president and distinguished analyst at Gartner. "Although this isn't an entirely new development, the extent of the change is growing and a tipping point will be reached in the next five years."

Gartner analysts discussed future scenarios of IT and their implications for CIOs at Gartner Symposium/ITxpo 2012, which took place in early November in Barcelona.

Gartner has identified four dominant futures for IT in the organization. They are not mutually exclusive and may exist in combination:

    IT as a Global Service Provider
    In this scenario, the IT organization is an expanded and integrated shared-service unit that runs like a business, delivering IT services and enterprise business processes. It is virtually or fully centralized, focuses on business areas and business value, adopts a marketing perspective, capitalizes on its internal position and delivers competitive services.


    IT as the Engine Room
    In this scenario, IT capabilities are delivered rapidly at market-competitive prices. The IT organization succeeds by monitoring technology and market developments, and building expertise in IT asset optimization, sourcing and vendor management, and IT financial management. It delivers ongoing cost improvements, looks for new ways to deliver the same IT capabilities for less, and is highly responsive to changing business needs.


    IT "is" the Business
    In this scenario, information is the business's explicit product or at least is inseparable from its product. The business is structured around information flow (not process or function) and the IT organization innovates within the value chain, rather than just enabling the supporting services found in every business.


    Everyone's IT
    In this scenario, business leaders and individual contributors use information and technology aggressively to break through traditional business perimeters and drive ambitious collaboration. The focus is on information, rather than technology. Highly mature businesses embrace this divergent model for its collaborative and innovative potential. While traditionalists may see anarchy in this type of approach, others see liberated creativity. For this reason, this model works in non-traditional situations such as dynamic businesses, startups and R&D/entrepreneurial/community ventures. 

Gartner said that these new CIOs will play an important role in identifying the required future of the IT organization, and that they must ensure senior IT stakeholders are involved from the outset, so that their support is guaranteed. These CIOs will then be able to identify how their role will change (see Figure 1) and start planning a personal road map.

Figure 1. Four Futures for the CIO Role

 

 

Externally

Focused

 

 

Integrator and Optimizer

 

 

IT as a Global Service Provider

 

 

 

Explorer and Pioneer

 

 

IT 'is' the Business

 

 

Internally

Focused

 

 

 

Broker and Engineer

 

 

IT as the Engine Room

 

 

 

 

Enabler and Conductor

 

 

Everyone's IT

 

 

 

Operational

Transformational

 

Source: Gartner (November 2012)

SmartPros Ltd. 2012

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