Clients are taking advantage of BPO, both to improve operational efficiency, as well as to transform business processes for improved scalability and performance, says Frech. A survey by CFO Magazine and AMR Research notes that the most widely adopted forms of BPO include employee benefits administration, travel services, payroll processing, tax processing, recruitment, and even collections. That survey found that BPO is already popular among companies of all sizes, with 68.3 percent anticipating an increase over the next year.

 

"Through BPO, CGE&Y is able to provide service according to defined metrics, while continuously improving the business processes of our clients, thus allowing them to focus on their core business," notes Frech.  "In such arrangements, the client retains responsibility for strategy and policy making, while CGE&Y manages the day-to-day process operations and advises on recommended process improvement."

 

Frech will participate in a panel discussion on Business Process Outsourcing and related service delivery topics at the Strategic Research Institute's upcoming conference, "Business Process Outsourcing: HR,F&A, CRM and Beyond," to be held June 11-12 in Chicago. For conference information, visit http://www.srinstitute.com/ci286.