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ENHANCING WORKFLOW THROUGH WORKPLACE PORTALS From The E-Business Workplace: Discovering the Power of Enterprise Portals Aggregating data and information available in component systems can help a company achieve huge business benefits. Implementation of a workplace portal does require some engineering or reengineering of end-to-end business processes. Flexible end-to-end business processes must be designed, and then connected to the people who use them. Fragmented processes should be combined, and the right people integrated at the right time. Workflow capabilities within the workplace portal facilitate design of these end-to-end processes, and support easy-to-use workflow tools that allow these processes to be instantly deployed, or changed. For example, the company's order-fulfillment process needs to be integrated with any customer surveys and/or Web promotions. The workflow engine within the Workplace portal allow the right tasks to be pushed to the right people, based on knowlege of their roles. For companies to get the most out of the combination of ERP and Workplace portals, they should seek to integrate their ERP systems at either the business unit or enterprise level at the same time they are seeking to integrate their value chain with suppliers and customers. A Workplace portal can help a company attain business value by both reducing costs and enhancing revenues, both for the company that implements the Workplace portal and for any business partners who participate in collaborative planning and collaborative design with the Workplace portal host. Workplace portal benefits are both operational and strategic. Operational benefits are ofteneasier to identify than are strategic benefits. Or select the page you'd like to jump to:
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