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FROM USER OF AN ERP SYSTEM TO MASTER OF AN E-BUSINESS WORKPLACE From The E-Business Workplace: Discovering the Power of Enterprise Portals Enterprise resource planning (ERP) technology consolidates best practices for performing particular tasks involved in a business process and incorporates them into a system for replicating those best practices time and time again. ERP systems enable people to go beyond the immediate set of tasks they need to perform in order to do their jobs, and allow them to take advantage of information available across the enterprise. But with ERP, technology drives the business, and individuals are pulled along in its wake. Many people find ERP systems hard to learn and to use. Learning is formal, time consuming, and expensive. Yet, if detailed learning does not take place, the company can not derive value from its ERP installation. Those people end up simply learning by wrote to use the system. The Internet has redefined the way individuals work with computer systems, allowing people to quickly and cheaply move information , applications, and services between and among individuals. Enterprise portals and e-business Workplace-based systems allow the person to rise above the machine in importance. No longer is he or she merely a system user, forced to adapt behavior to the requirements of the machine. Rather, each individual is the master of his or her Workplace, able to manipulate it in order to receive the information, applications, and services necessary to perform the many daily tasks that make up the roles he or she fulfills in an organization. Within the e-business Workplace, each individual begins with access to a generic set of information, applications, and services that is based on an equally generic "role" that pre-defines the person's responsibilities within the company. The individual, working with company management, can then modify and refine the definition of that role, and by so doing enhance his or her access to the e-business Workplace, adding other sources of information, applications, and services. With access to the company's systems and to the Internet through the Workplace, each individual becomes the master of the machine, able to draw upon the full range of the system's functionality to access whatever is needed to complete the necessary tasks and activities. With the e-business Workplace, the emphasis shifts from understanding a static best practice to continuously learning, continuously modifying one's role(s), and continuously adding information, applications, and services in order to fulfill those roles more easily. In the context of the e-business Workplace, best practices are no longer the destination; rather, they are the starting point. Or select the page you'd like to jump to:
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