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Online Auctions The Bargain Bonanza for Online Shoppers February 14, 2000 (SmartPros) In the 60s the places to find collectibles and unusual items were flea markets. With the convergence of e-commerce and other technologies, the 90s gave us a new flavor of flea markets -Internet auction sites. The popularity of flea markets was, and is still, due to the obsession people have with collecting the most obscure things and the age-old saying that "one man's junk is another man's treasure". Although flea markets had those "hard to find items" and collectibles, the variety of items available on Internet auction sites puts most flea markets to shame. At one site, a 1970 Elvis jumpsuit was listed for a mere $195.00. The seller says it is an "original" - one that "The King" actually wore on his way from the limo to the stage door. Another site hawked a 1985 sample display Superbowl ring for $2,500 supposedly made for William "The Refrigerator" Perry. It was one big ring - size 23 - and it looked gaudy enough to be the real thing. The problem with Internet auction sites is twofold: There is no way to know if the product being sold is authentic and there is also no way to know if the person selling it is on the up an up. Flea markets are not just an American thing - there are flea markets everywhere, although folks in other countries may not call them flea markets. The good thing about flea market commerce is no one thinks that fraud or other illegal activities are a part of their fabric and there have not been any reports of the government or watchdog groups overseeing activities at flea markets. Unfortunately, Internet auction sites are not receiving the same "leave well enough alone" attitude by either the government or watchdog groups. Fraud and Illegal Activity On Auction Sites Part of the problem is the certain amount of credibility associated with an auction site, perhaps due to the actual look and feel of an Internet auction site as well as Web sites in general. In other words, people think that because goods or services are being sold over a Web site, it must be legitimate. Nothing could be further from the truth. In addition, unlike your neighborhood flea market, some Internet auction sites sell things like pornography and firearms. This becomes a legal issue with the government and a moral issue with watchdog groups. For example, a person selling firearms may indeed have a license to sell firearms and he may in fact be a legitimate businessperson. However, he has no way of knowing if the person buying the firearm has a permit to own a gun. To add fuel to the critics' fire, some Internet auction sites have been reported to sell "The Anarchist's Cookbook", brass knuckles, drug paraphernalia and even UZI machine guns. This is not to say that Internet auction sites cannot be bargain bonanzas. They can - and for just about anything under the sun. But sometimes bargain bonzanas are accompanied by bonanza drawbacks. Software companies have joined the effort to monitor Internet auction sites. Microsoft said it was cracking down on software pirates using Internet auction sites to sell illegal software. Last year, Microsoft launched a monitoring program designed to "sniff-out" the pirates. To further the effort to keep Internet auction sites legitimate, eBay, one of the largest Internet auction sites, launched a program designed to assist software companies and other firms ensure that "pirated" goods are not being sold at its auction site. Other Internet auction sites have implemented similar measures. In one of President Bill Clinton's speeches concerning the growth of the Internet he said, "We must give consumers the same protection in our virtual malls as they now get at shopping malls". He was probably referring to Internet auction sites. The Baskin Robbins of Auction Sites Merchant auctions are run similar to a retail store, except the buyer sets the price. They take credit cards, take back defective merchandise and even offer customer service. Most of the items being sold at merchant auctions are either new or refurbished by the manufacturer. Person-to-person auction sites are similar to buying something through a newspaper ad. The buyer is usually dealing with an individual and the merchandise may be used. Buyers participating in person-to-person auctions should research the seller's credentials. Many of the Internet auction sites make this process pretty easy by providing buyers with an area where they can make comments and rate the buyers. It is up to the buyer and seller to work out the payment terms. Keep in mind these types of auctions do not always accept credit cards. Business-to-business auction sites are nothing more than a place for manufacturers and distributors to get rid of excess inventory to other businesses. What is needed to make a consumer-to-consumer auction site work is a lot of repeat buyers and sellers. Ebay (www.eBay.com), an Internet auction site, has been very successful in getting repeat buyers. Experts agree that a lot of its popularity has to do with the fact that before a deal is concluded buyers and sellers often exchange e-mail about the products and both buyers and sellers can rate the traders they interact with on the site. So, if a seller is a bit unscrupulous, he probably will no be selling things for long on eBay. CityAuction (www.cityauction.com), another Internet auction site, does something very similar on its site. It not only publishes the comments but it identifies the specific auction that inspired the comments. Again, a seller who may be hawking pirated goods or selling something that is not quite what he says it is is not going to last long at the CityAuction either. Another popular auction site is Yahoo (www.yahoo.com), which is getting quite a name for itself in the Internet auction business. The main reason is that both eBay and CityAuction charge the seller a commission (between 25 cents and $2) and Yahoo does not. Yahoo also has the advantage of marketing its Internet auction site to literally millions of people from its home page. Although eBay has formed a partnership with AOL, which can feed it a lot of business, eBay is only a link from AOL and not the whole enchilada like Yahoo. Other partnerships include CityAuction and Snap, Classified2000 and Excite and Onsale and Yahoo. Onsale.com (www.onsale.com) is an Internet auction site specializing in computer and electronic equipment. In 1998 a report by Keenan Vision, Inc., retail analysts based in San Francisco, stated that Onsale did over $100 million in business in two years of operation. Not a bad chunk of change considering it took Butterfield and Butterfield (a non-Internet based auction company) 100 years to do the same amount of business. Bid.com (www.bid.com)is a unique Internet auction site because it offers its customers the Dutch auction. A Dutch auction is when a seller auctions multiple quantities of the same item and sets a minimum bid price. Buyers can then specify how many of the items they want and the price they are willing to spend. When the auction closes, the goods are sold to the highest bidders, in terms of quantity and price, at the lowest price. Because Bid.com is located in Toronto, Canada it actually operates two separate auctions for Canadians and Americans due to the constant fluctuation of the exchange rate. Going-going-sold.com (www.going-going-sold.com)is a unique Internet auction site because it has put itself into a "niche" market by selling used laboratory equipment. Although its targeted market is somewhat specialized, it actually makes a lot of sense. Laboratory equipment (like computers) becomes outdated quickly, but is very expensive to replace. Since not all buyers need the latest equipment, this is a good place to get needed equipment at a reasonable price. Priceline (www.priceline.com)is the frequent flyer's Internet auction site. It specializes in airline tickets and hotel rooms. According to the folks at Priceline, over 1,000 airline tickets and rooms are sold every day. The flavor of Priceline is "name your own price" as it allows would-be buyers the opportunity to name the highest price they are willing to spend for airline tickets, then it checks whether major airlines will sell a seat at that price. Bidder's Edge (www.biddersedge.com) is the shopper's shopper. The company has a partnership with Lycos, but Bidder's Edge, Inc. is responsible for the technology behind the site as well as the databases. Bidder's Edge provides buying tools for people shopping at Internet auction sites. It allows shoppers to search its database for products and pricing information. As e-commerce grows, companies like Bidder's Edge are becoming popular because they empower the consumer by simplifying the auction process and hopefully giving the consumer "the bidder's edge." Bidder's Edge does not provide any of a buyer's personal information to anyone without authorization from the buyer. BidFind (www.bidfind.com)- another shopper's shopper - will search Internet auction sites for a specific item. Buyers using this service can quickly determine if the item they want to purchase is available and who is listing it. Ebay: Popular but Under Fire A Frenchman named Pierre Omidyar who posted an ad on the Internet for his wife because she collected Pez candy dispensers founded the company. Realizing that he had literally walked right into a gold mine, the rest is history. Ebay had sales of $200 million in 1998. However, with all the glory, eBay has also had its share of negative comments. At one time it came under fire for allowing items such as hollow-point ammunition and switchblade knives (to name a few) to go up for auction on its site. In January of 1999 issued a statement which said: "On January 29, 1999, the company received requests to produce certain records and information to the federal government relating to an investigation of possible illegal transactions in connection with the company's site." However, two weeks prior to January 29th, eBay instituted a new system of anti-fraud rules in an attempt to cut down on illegal activities on its site. Show Me the Money and Proof Of Age Internet auction sites take advantage of the beauty of cyberspace - the opportunity to browse at a person's leisure any time of the day or night without being irritated by a salesperson or an auctioneer. Other advantages include convenience and price; after all it would not be proper to show up at the Sotheby's auction in your jammies! Internet auction sites do not guarantee that the buyer is getting a good deal. Nor, do they guarantee that the buyer could not get the same item at the local mall for the same price or less. Buyers participating in Internet auction sites should get into the habit of reading the fine print as they may be surprised to see words like "refurbished," "close-out," or "discontinued." Calculating the shipping and handling is also a major consideration as it may be cheaper to drive to the mall and buy the product there. Online Shopping as a Past Time The Sharper Image, which sells high priced gadgets through a catalog and several retail stores, added an auction to its Web site to increase traffic. Egghead Computer stores, which also have a Web site, are associated with the Surplus Auction (www.surplusauction.com) while MicroWarehouse, a seller of computer products, is affiliated with WebAuction (www3.warehouse.com). Psychology and Online Shopping In the book "Psychology and the Internet: Intrapersonal and Transpersonal Implications," psychologist Mark Griffiths says visitors to Internet auction sites will know they are addicted if:
In 1996, the Computer Addiction Services was formed at McLean Hospital in Massachusetts. Groups such as the National Consumers League are lobbying for more government action in association with e-commerce, but are somewhat hesitant. Although the organization feels that there needs to be rules for Internet commerce, as there are for telemarketing and other types of commerce, it appears unclear if that means new rules. In addition, many groups are hoping that the Internet auction sites take on this responsibility before the government steps in and starts making rules. |
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